James Deane AWCB Blacksmith
SHIPPING POLICY
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Orders will be shipped with 2-3 days.
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Custom orders will take longer, normally 2-6 weeks. Contact us before placing the order for a more acuate lead time.
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Cancellation or modifications to orders can be made in the first 24 hours of the order being placed.
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We are not responsible for lost or stolen packages after they have been delivered. please ensure your shipping address is correct.
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If a parcel is returned due to the address being incomplete or incorrect then the customer is responsible for the shipping fees.
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If your order is delayed beyond the estimated delivery time, then contact us for assistance.
RETURN & EXCHANGE POLICY
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If a customer wishes to return any item(s) they must contact us with 7 days of the order being delivered.
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Items must be unused, and undamaged and in it's original packaging.
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If the reason for the item being returned is due to a defect or damage (not due to the courier) then the item will be examined upon being returned before a refund will be issued.
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Customers are responsible for return postage costs.
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If the item is desired to returned due to damage in transit, then a photo of the condition of how the parcel arrived and any damage sustained during the delivery process. A replacement or full refund with then be offered.