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SHIPPING POLICY

  • Orders will be shipped with 2-3 days.

  • Custom  orders will take longer, normally 2-6 weeks. Contact us before placing the order for a more acuate lead time.

  • Cancellation or modifications to orders can be made in the first 24 hours of the order being placed.

  • We are not responsible for lost or stolen packages after they have been delivered. please ensure your shipping address is correct. 

  • If a parcel is returned due to the address being incomplete or incorrect then the customer is responsible for the shipping fees.

  • If your order is delayed beyond the estimated delivery time, then contact us for assistance.

RETURN & EXCHANGE POLICY

  • If a customer wishes to return any item(s) they must contact us with 7 days of the order being delivered.

  • Items must be unused, and undamaged and in it's original packaging.

  • If the reason for the item being returned is due to a defect or damage (not due to the courier) then the item will be examined upon being returned before a refund will be issued.

  • Customers are responsible for return postage costs.

  • If the item is desired to returned due to damage in transit, then a photo of the condition of how the parcel arrived and any damage sustained during the delivery process. A replacement or full refund with then be offered.

Contact

    James Deane AWCB Blacksmith

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